This course explains best practices for customer service and illustrates various skills and attitudes and their outcomes. Participants will gain a solid understanding of ethical behaviour in relation to customer service. The course is highly appropriate for those seeking to develop new and innovative approaches to improving customer service in their organisations.
Best practices in customer service
Telecommunications products and services
Ethical behaviour in relation to customer service, including benchmarking of standards
Comparison of various skills, attitudes and their outcomes
Developing approaches to improve customer service
Customer service, sales and marketing managers.
This course can be organised on request. To receive further information or to request this course to be organised for your organisation, please use the booking form below.