Business Development and Management


Customer Service

Course Code: BU90

Overview

This course explains best practices for customer service and illustrates various skills and attitudes and their outcomes. Participants will gain a solid understanding of ethical behaviour in relation to customer service. The course is highly appropriate for those seeking to develop new and innovative approaches to improving customer service in their organisations.

Key topics

  • Best practices in customer service
  • Telecommunications products and services
  • Ethical behaviour in relation to customer service, including benchmarking of standards
  • Comparison of various skills, attitudes and their outcomes
  • Developing approaches to improve customer service

Target audience

Customer service, sales and marketing managers.

This course can be organised on request. To receive further information or to request this course to be organised for your organisation, please use the booking form below.

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