Business Development and Management


Diploma in Telecommunications Management

Course Code: BU251

Overview

The CTO’s Diploma in Telecommunications Management Studies (DTMS) is a 6-week programme developed to help experienced specialist telecommunications professionals gain a thorough and comprehensive understanding of all aspects of telecommunications business management. On completion of this course, delegates will be able to:
  • Explain the basics of both fixed and wireless network technologies
  • Describe the importance of adopting global telecommunications standards
  • Discuss the key aspects of network design, deployment and migration
  • Apply human resources principles within a team or business unit
  • Expand marketing and customer relationship management (CRM) programmes with an operator.

“The DTMS was refreshing, energising and provided me with multiple opportunities for discussions and debates during the 6 weeks. The course structure is perfect for a group of telecoms operators and regulators. It has given me a good knowledge base to continuously improve my existing management and technical expertise. Whether you are in middle management or top management, DTMS is the course for you.” Edward Mmusi, Research Officer, Botswana Telecommunications Authority (2010).

Instead of a DTMS, organisations may choose to have a 4-week Certificate in Telecommunications Management.

Key topics

  • Telecommunications network fundamentals
  • Policy and regulation
  • Business strategy and project management
  • Business continuity planning
  • Human resources management
  • Marketing and customer relations management
  • Financial management
  • Risk management.

Target audience

Telecommunications professionals working in marketing and sales as product development or sales executives, and customer account managers, economists, or regulators responsible for tariffs monitoring and control.

Register for DTMS JamaicaRegister for DTMS CameroonRegister for DTMS South Africa

This course can be organised on request. To receive further information or to request this course to be organised for your organisation, please use the booking form below.

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